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Study on Factors Affecting Training Quality in Higher Education: Evidence from Students and Enterprises
Study on Factors Affecting Training Quality in Higher Education: Evidence from Students and Enterprises
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Date
2022
Authors
Lê Thị Hải Đường
Nguyễn Đức Bảo Long
Phan Lê Ngọc Châu
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Abstract
The purpose of this study was to determine the factors that affect student satisfaction with
training quality at the Corporate Finance Major, Finance Banking Faculty, Van Lang
University (Major, Faculty, VLU). Another goal was to discover possible factors that affect
enterprise satisfaction with the quality of training at the Corporate Finance Major. Finally, a
recommendation to increase training quality was examined in the study. To achieve the
following goals, qualitative research was used in combination with questionnaires and
document reviews. The Higher Education Performance Model (HEdPERF) was applied with
512 responses to see the insights of student satisfaction. Luu Tien Dung (2013) model was
applied with 214 responses to see the insights of enterprise satisfaction. The impact of student
satisfaction on four factors (access, programme issues, lecturer’s qualification, facilities),
enterprise satisfaction on four factors (soft skills, skills & professions, general and specialized
knowledge, value added) were investigated in this study, and the findings revealed that they
significantly mediated the relationship with the training quality of the Corporate Finance
Major. The findings show that it is vital to improve the training quality to increase satisfaction
and boost their academic abilities. With the framework from this study, policymakers,
researchers, educators, and institutes can cooperate in developing and upgrading the general
training quality at higher education institutions in Vietnam. Improving the training quality of a
faculty will continue to be a challenge. Therefore, this is a topic that requires continuous
research.
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Keywords
Student satisfaction,
Enterprise satisfaction,
Training quality,
HEdPERF,
VLU