Publication:
Touchless Hotel A Potential Sustainable Model for The Hospitality Industry in The Post Pandemic Period The Case in Hotels in Vung Tau, Vietnam
Touchless Hotel A Potential Sustainable Model for The Hospitality Industry in The Post Pandemic Period The Case in Hotels in Vung Tau, Vietnam
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Date
2021
Authors
Phạm Xuân Quyết
Trần Ngọc Anh Vũ
Cao Quốc Việt
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Research Projects
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Abstract
The Covid-19 pandemic has severely affected the entire economy. In particular, the
hotel service industry struggled with the decrease in revenue and affected the ability to
develop according to the set goals. Realizing that the development of a touchless model for
hotels still has a lot of potentials, the application of touchless hotels in the tourist city of
Vung Tau is considered to analyze in the post-pandemic period. By reviewing papers and
interviewing four managers in luxury hotels in Vung Tau, the study identifies the strengths,
weaknesses, opportunities, and threats for applying touchless hotels in Vung Tau. The expert
interviews also unveiled the difficulties in both human interaction and financial situations
and hoped to orient safely and sustainably revitalizing tourism in Vietnam in general.
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Keywords
"touchless hotels,
post-pandemic,
Covid-19,
sustainable model,
Vung Tau,
Vietnam"