Publication:
The effects of intellectual capital on information communication technology firm performance: A moderated mediation analysis of environmental uncertainty
The effects of intellectual capital on information communication technology firm performance: A moderated mediation analysis of environmental uncertainty
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Date
2020
Authors
Hoang Thanh Nhon
Bui Quang Thong
Ngo Quang Trung
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Research Projects
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Abstract
The impact of intellectual capital on firm performance is one of the key
aspects of strategic management. This is particularly crucial for firms in the hightech
or service sectors. Intellectual capital dimensions, including human, organisational
and social capital, are key to developing outstanding performance. From
a strategic management perspective, there are still debates on the interrelationships
between these dimensions, and on the moderating role of environmental uncertainty
on their impacts on performance. In the context of an unstable environment
like Vietnam, this study involved a survey of 350 information communication technology
(ICT) firm’s directors and managers, which was used to analyse the impacts
of intellectual capital dimensions on firm performance, the indirect effects of
organisational capital on performance via human and social capital, and the moderating
role of environmental uncertainty. Findings indicate that all dimensions of
intellectual capital had direct impacts on firm performance. In addition, we found
that the human and social capital mediated significantly the relationship between
firm performance and organisational capital, and the environmental uncertainty
moderated significantly the relationship between intellectual capital dimensions
and firm performance.
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Keywords
"Firm performance,
intellectual capital,
human capital,
social capital,
organisational capital,
environmental uncertainty,
mediate and moderate"