Publication:
Factors Affecting Training Quality and Student Satisfaction: An Empirical Study in Vietnam
Factors Affecting Training Quality and Student Satisfaction: An Empirical Study in Vietnam
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Date
2022
Authors
Lê Thị Hải Đường
Nguyễn Đức Bảo Long
Phan Lê Ngọc Châu
Vũ Minh Tuấn
Phan Thu Hiền
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Abstract
The purpose of this study was to determine the factors that influence the training quality of Van Lang University’s Finance Banking faculty
(VLU). Another goal was to discover a way to increase training quality and give students the greatest experience possible. To achieve the
following goals, qualitative research was used in combination with questionnaires and document reviews. A total of 700 surveys were sent
out, with 624 responses. In-depth interviews with 12 graduates were conducted during the qualitative stage to obtain their perspectives on
their time at VLU. The impact of five factors (instructor qualification, facility, education program, accessibility, and student interaction)
was investigated in this study, and the findings revealed that all of them significantly mediated the relationship with the training quality of
VLU’s Finance Banking faculty. The findings show that it is vital to improve the training quality to increase student satisfaction and boost
their academic abilities. With the framework from this study, policymakers, researchers, and institutes can cooperate in developing and
upgrading the general training quality at higher education institutions in Vietnam. Improving the training quality of a faculty will continue
to be a challenge. Therefore, this is a topic that requires continuous research.
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Keywords
Training Quality,
Qualification of Instructors,
Education Program