Open Access Course Materials - Economic, Business and Management - 2019 and earlier

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  • Publication
    Introduction To Financial And Managerial Accounting
    ( 2004)
    Sugata Roychowdhury
    This course studies basic concepts of financial and managerial reporting. The viewpoint is that of readers of financial and managerial reports rather than the accountants who prepare them
  • Publication
    Toyota Supplier Relations: Fixing the Suprima Chassis
    ( 2017)
    Charles Fine, Donald Rosenfield, Donald Rosenfield
    In late 2004, Walt Bernstein, the director of production control for Toyota Motor Manufacturing’s Macon, Georgia operation, was notably frustrated with the plant manager for ChassisCo, a Toyota supplier. There were quality and conformance issues with the rear suspension cradle that ChassisCo was manufacturing for Toyota’s new Suprima crossover. ChassisCo had made a number of operational improvements since production started 14 months earlier, but problems continued to surface. Bernstein, an expert in Toyota’s production principles, needed to figure out what to do.
  • Publication
    Quest Diagnostics (A): Improving Performance at the Call Centers
    ( 2017)
    Zeynep Ton, Cate Reavis, Sarah Day Kalloch
    In July 2015, MaryAnn Camacho joined Quest Diagnostics’s National Customer Service (NCS) organization as its Executive Director. Quest was the leading provider of diagnostic services and solutions in the United States. Camacho was hired to turn around an organization that had gone through a complex consolidation process the year before, in which its 20 customer service call centers had been pared down to two. Labor costs were high as was absenteeism and turnover. Customers were dissatisfied with the quality of service and some were taking their business to Quest’s chief competitor. There was a lot to fix, and Camacho wondered whether to focus first on people or operations?
  • Publication
    Nissan Motor Company Ltd.: Building Operational Resiliency
    ( 2013)
    David Simchi-Levi, William Schmidt
    Japan’s March 11, 2011 Great Tōhoku earthquake and tsunami was among the most damaging natural disasters on record. This case examines the organizational structure and operational decisions that allowed Nissan Motor Company to recover from the disaster more rapidly than its peers. In doing so, Nissan was able to increase production and capture market share from its slower-to-recover competitors
  • Publication
    Economics and E-Commerce
    ( 2014)
    Sara Ellison
    This course uses theoretical models and empirical studies to help understand the economics behind various internet businesses. We will begin with a discussion of relevant topics from industrial organization (IO) including monopoly pricing, price discrimination, product differentiation, and barriers to entry. The main part of the course will be a discussion of a number of online businesses. In the context of those businesses, we will discuss extensions and applications of the ideas from the first section of the course